Shipping & Returns

Shipping

All domestic packages are shipped via USPS Priority mail with a tracking number and insurance within 3-5 days of order placement. International packages are sent USPS First Class with insurance, or Fedex or UPS, whatever is cheapest to your destination. LL, LLC cannot accept responsibility for lost or damaged packages, domestic or international. Additionally, we cannot cover customs taxes or duties for international orders. If you prefer UPS or Fedex, please contact us directly at all@ll-llc.com.

 

Returns

LL, LLC wants you to be happy with your purchase. All items may be returned for exchange or store credit, only if in perfect condition (buyer pays return shipping) and original packaging, within 7 days upon receiving. If there is a defect or damage to your order (not incurred during shipping), please contact us directly at all@ll-ll.com. Sample sale and sale items are excluded. Please note that all items from ...The Sapient Owl collection are handmade and may vary slightly from the photos on this website.

 

Product Care

Many styles from ...The Sapient Owl collection are alloys— primarily gold/copper— and will naturally oxidize with prolonged exposure to moisture or air. To clean, simply rub (with some elbow grease) with an anti-tarnish cloth (one is provided with each order), or if severely oxidized, a lemon and salt scrub will do the trick. If your piece has a stone, minimize contact with abrasive substances. The pieces will also create a beautiful patina if left unpolished.